When access depends on local law
Our legal position is simple: access is available only where local law permits, and your account remains subject to the terms shown in your profile area. We may ask for identity proof before we change a name, email address, or other record tied to your account.
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Payment chips such as Touch 'n Go, GrabPay, Boost dan FPX are shown here only as context, because the same legal rules apply no matter which local rail you use. We keep records long enough to handle account checks, dispute handling, and any duty required by
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law, then review them for removal or masking when that duty ends. If a restriction applies in your area, we will not invite you to bypass it. Your request route is the account form, and the reply may ask for a document match before anything is
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changed. The wording on this page is kept plain so you can see what we may collect, why we keep it, and when we can respond.
Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.